For Residents
For Businesses
For Employees
For Residents
Become our customer.
Vision 2020 will provide greater access to digital tools and resources to ensure that all DC residents can find solutions quickly and effortlessly. Residents will have a way to get things done without coming to the agency’s offices in person, or without needing to engage with a DCRA staff person in real-time. That said, customers will always have access to face-to-face support from the team of professionals at DCRA.
For Businesses
Join our transformation.
In addition to introducing on-demand and paperless processes, Vision 2020 aims to streamline a number of procedures such as those designed to eliminate permit, inspection, investigation, and enforcement backlogs. Business owners will be able to track the status of their requests in real time and follow a performance dashboard, which is designed to increase transparency.
For Employees
Let’s grow together.
DCRA is making a significant investment in staff to ensure that every employee is ready to support and implement Vision 2020. To that end, we are creating and training our team on new Standard Operating Procedures (SOPs) to ensure that our customers are receiving top-flight customer service. For issues that cannot be quickly resolved, we have also established an account management team to handle escalated issues.
Track our progress
Keep us accountable.
Visit the DCRA Agency Dashboard for a candid look at the agency’s performance on customer interactions, service goals, and regulatory enforcement.
See below for a look at the location and frequency of housing code inspections across the District of Columbia. With an ever stronger commitment to transparency, Vision 2020 aims to make more data readily accessible to the public.
ENGAGE WITH @DCRA
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RT @MayorBowser: 🚨 NOTICE 🚨 Dec 28, 2022: the District’s Hypothermia Alert will be ACTIVATED at 7pm. Check on unsheltered neighbor… https://t.co/6IGojvZh3m -
RT @MayorBowser: The Cold Weather Emergency Alert remains ACTIVATED. Temperatures are dangerously cold. If you see someone outside… https://t.co/jsxJXy6kXS
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RT @DC_PSC: Electricity demand in the District is expected to rise sharply between now and 10am Dec. 25. This will put a strain… https://t.co/8eYKsbHJIE
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RT @MayorBowser: The Cold Weather Emergency Alert remains ACTIVATED. Temperatures are dangerously cold. If you see someone outside… https://t.co/QjE4mNKRgl
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RT @MayorBowser: 🚨 NOTICE 🚨 Dec 21, 2022: the District’s Hypothermia Alert will be ACTIVATED at 7pm. Check on unsheltered neighbor… https://t.co/RwxjxHM9VG
media
Download DCRA’s Vision 2020 Media Kit here.
TIMELInE
Nov. 2018 to Jan. 2020
BUDGET
COMPLETE: Assessed budget pressures, implemented fiscal discipline, and submitted budget.
Jan. 2019 to Jan. 2020
REGULATORY REFORM
COMPLETE: Established working group to identify outdated regulations on health, safety, and unnecessary barriers to economic development.
Nov. 2018 to Apr. 2019
COMMUNICATIONS
COMPLETE: Facilitated 21+ listening sessions for DCRA staff, external stakeholders, and partners to gather feedback, ideas, and concerns about the agency.
Dec. 2018 to May 2019
COMPLETE: Present Vision 2020 to internal and external stakeholders.
Dec. 2018 to Jun. 2019
COMPLETE: Kick off 180 days of change campaign to improve agency performance, business climate, and citizen services.
Dec. 2018 to Sep. 2019
COMPLETE: Redesign dcra.dc.gov into a modern and user-friendly website.
Nov. 2018 to Jun. 2019
PEOPLE
COMPLETE: Established an account management team to deal with escalated issues and proactively deliver the highest level of customer service possible.
Nov. 2018 to Jul. 2019
COMPLETE: Established a senior management team and project management matrix structure to foster culture change to become a more nimble and innovative organization.
Dec. 2018 to Jun. 2019
COMPLETE: Introduce a lower cost alternative to Velocity fast-track permits.
Nov. 2018 to Mar. 2019
PROCESS
COMPLETE: Established baseline to eliminate permit, inspection, investigation, and enforcement backlogs.
Nov. 2018 to Jun. 2019
COMPLETE: Increased transparency by launching dashboard to show services provided above or below target for permits, inspections, licenses, and enforcement.
Nov. 2018 to Jul. 2019
COMPLETE: Launched culture change and organizational development initiatives.
Feb. 2019 to Oct. 2019
ONGOING: Establish a tracking, 5-star rating system for design professionals, general contractors, and home improvement contractors involved on every project.
Feb. 2018 to Jan. 2020
COMPLETE: Complete implementation of new standard operating procedures (SOPs) and train and hold staff accountable in all key operations.
Nov. 2018 to Feb. 2019
TECHNOLOGY
COMPLETE: Completed IT modernization assessment.
Nov. 2018 to Mar. 2019
COMPLETE: Launched public alpha version of the dashboard.
Dec. 2018 to Apr. 2019
COMPLETE: Inspections go paperless using tablets and mobile forms.
Dec. 2018 to May 2019
COMPLETE: Pilot CRM System is live, allowing customers to track any case with real-time notifications.
Feb. 2019 to Oct. 2019
ONGOING: Partner with an on-demand platform for inspections and reviews.